If you have been a victim of a scam, there is a network of support and information available to you.

Sometimes people choose not to report fraud or seek advice because they are embarrassed that they fell for a scam, con, swindle, or any other word used to describe the crime.

Remember that fraud is a crime and that fraudsters will constantly reinvent themselves to find new ways of tricking people. Anyone could be a victim.

First steps

The first thing you should do if you’ve been a victim of fraud is to contact us. You can report a fraud via our online fraud reporting tool or by calling us.

However, if there is a crime being committed right now or if you are in danger you should call the police on 999.

If debit or credit cards, online banking or cheques are involved, your first step should be to contact your bank or credit card company. Read more about reporting a fraud to us.

Ongoing support

When you report a fraud to us, you are given the option for your contact details to be passed on to Victim Support, a national charity that helps those affected by crime. If you take up this option, you will then be contacted by someone from the charity and offered free and confidential emotional support and practical help.

The Devil's in your details

Recognising the increasing danger of fraud, the government has come together with top industry players to help people better protect themselves. In the first campaign of its kind involving both the private and public sectors, our campaign brings together our association, The Telecommunications UK Fraud Forum (TUFF) and Financial Fraud Action UK - the name under which the financial services industry coordinates its fraud prevention activity, in a powerful demonstration of what can be achieved when industry and government work together.

Our campaign is about raising awareness of the importance of protecting personal information and aims to remind the public to check that who they share their details with is genuine, whether this be on the phone, in person or online. The campaign encourages consumers to suspect anyone or anything they are uncertain about, to keep asking questions and to challenge or end an engagement if it feels uncomfortable.

As an introduction to a wider campaign against fraud, this awareness activity aims to increase reporting of fraud, making it harder for fraudsters to target consumers in the future.

What even is fraud?

Fraud is when trickery is used to gain an unfair advantage, which is often financial, over another person.

There are many words used to describe fraud: scam, con, swindle, extortion, sham, double-cross, hoax, cheat, ploy, ruse, hoodwink, confidence trick.

These are just a few words you might hear in relation to fraud. Fraud can be committed against individuals or businesses.

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